Introduction to Customer Service Excellence

Name: Introduction to Customer Service Excellence
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Learn the secrets to providing outstanding customer service in the corporate industry in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Describe the customer service workplace and duties
Identify proper attitudes for effective customer service and means to create favourable first impressions
Evaluate customers’ needs and wants
Identify verbal and non-verbal communication tactics
Explain essential customer service skills using the telephone, email, and internet
Outline methods for effective time management
List tactics for productive teamwork
Discuss opportunities in the customer service profession
List required skills and traits for successful applicants
Distinguish between employment resources and professional networks

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